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Refund Policy

At Metaveresnow, we are committed to providing high-quality software products and services. If for any reason you are not completely satisfied with your purchase, you may be eligible for a refund as outlined below.

2. Eligibility for Refunds

Refunds are issued under the following conditions:

  • Software Defects: If the software you purchased is found to be defective or not functioning as described, you may request a refund within [number] days of purchase.
  • Subscription Services: Refunds for subscription services are available if requested within [number] days of the initial purchase or renewal date.
  • Non-Delivery of Product: If you did not receive the software or license key within [number] hours/days of purchase.

3. Non-Refundable Situations

Refunds will not be issued in the following situations:

  • Change of Mind: Refunds are not provided if you simply change your mind after purchasing.
  • User Error: Issues arising from improper use, lack of technical expertise, or non-compliance with system requirements.
  • Third-Party Purchases: Refunds for software purchased through a third party must be requested from the third party directly.

3. Non-Refundable Situations

Refunds will not be issued in the following situations:

  • Change of Mind: Refunds are not provided if you simply change your mind after purchasing.
  • User Error: Issues arising from improper use, lack of technical expertise, or non-compliance with system requirements.
  • Third-Party Purchases: Refunds for software purchased through a third party must be requested from the third party directly.

4. Requesting a Refund

To request a refund, please follow these steps:

  1. Contact Support: Email our support team at hello@metaveresnow.com with your order details, including the order number, purchase date, and reason for the refund request.
  2. Verification: Our team will review your request and may require additional information to process your refund.
  3. Approval: If your refund request is approved, we will process the refund within 14 business days. The refund will be issued to the original payment method.

5. Partial Refunds

In some cases, partial refunds may be granted (if applicable):

  • Prorated Refunds: For subscription services, a prorated refund may be issued based on the unused portion of the service.
  • Discounted Products: Refunds for products purchased at a discount will be based on the discounted price.

6. Exchange Policy

Instead of a refund, you may choose to exchange the software for another product of equal or lesser value. To initiate an exchange, contact our support team at [support email].

7. Chargebacks

We encourage customers to contact us to resolve any issues before initiating a chargeback with their financial institution. Unresolved chargebacks may result in the termination of your account and access to our services.

8. Changes to this Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on our website and will take effect immediately upon posting.

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